+353 (0)95 22630

Delivery and Refund Policies

Delivery Information

At All Things Connemara we make every effort to ensure your purchase reaches you quickly, safely and in the most cost effective way to you as possible. We endeavour to dispatch all orders within 24 hours however we do ask for your patience during busy periods. Every product from designer clothing to designer accessories is carefully wrapped before being posted to you.
You should expect to receive your delivery within 2-10 working days from the date your order is placed (only for orders in Ireland) Please allow 3–10 working days for orders to the UK and EU. All Things Connemara cannot accept responsibility for delays in delivery times that are caused by external influences such as national and international public holidays and postal strikes.

Shipping costs

The system in our online shop calculates shipping based on total weight of all items. We used registered post so your package can be tracked if there is a problem. Your item may be shipped in an envelope, a packet or a parcel depending on the nature of the product(s) in your order, and this will affect the price of your package.
Unsure about your shipping costs?
Please email us on [email protected] or call us on +353-95-22630 we’d be happy to help!

Duties and Taxes

Import duties, taxes, and brokerage fees are not included in our product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. The majority of countries have gift shipments received by mail that are under certain values duty and excise tax exempt.

Damage in Transit

After leaving the store all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. Please report any damages to All Things Connemara within 24 hours.

Returns Policy

The customer must contact [email protected] within 48 hours of receiving the order with an explanation or reason for the return. The order must be returned to the shop within 7 days of purchase.
Returns and exchanges are only accepted on items in perfect condition, and in relation to clothing, items must be returned without any makeup, perfume, stains etc., and all tags and labels must be attached.
Ship returned items insured and with the packaging securely wrapped. Shipping costs are non refundable. We cannot accept responsibility for reimbursement or compensation of lost packages.

We reserve the right not to accept returns or exchanges if the above conditions are not adhered to.

Please note that the cost of returning the item is the responsibility of the customer
Please note that payment for returning the item is down to you and is your responsibility until it reaches us. Therefore we strongly recommend that you use a recorded delivery service and you obtain proof of posting.
When we have checked the items returned and are satisfied that the returns policy has been adhered to we will refund your payment for the item in full within the next 3/4 working days to the original card used to purchase the goods.

All orders are subject to availability. We reserve the right not to accept an order for the following reasons. (1) If the size or product is out of stock. (2) If we are unable to authorise a payment.

Cancellation Policy:
Cancellation more than a week in advance will incur a 5% administration fee. Cancellation between a week and 48 hours prior to booking date – 50% refund. Cancellation less than 48 hours prior to booking date and time or no show – no refund.


Protect yourself and others from COVID-19

If COVID-19 is spreading in your community, stay safe by taking some simple precautions, such as physical distancing, wearing a mask, keeping rooms well ventilated, avoiding crowds, cleaning your hands, and coughing into a bent elbow or tissue.

Check local advice where you live and work. Do it all!

What to do to keep yourself and others safe from COVID-19

Maintain at least a 2-metre distance between yourself and others to reduce your risk of infection when they cough, sneeze or speak. Maintain an even greater distance between yourself and others when indoors. The further away, the better.
Make wearing a mask a normal part of being around other people.
Here are the basics of how to wear a mask:

Clean your hands before you put your mask on, as well as before and after you take it off.
Make sure it covers both your nose, mouth and chin.
Here are some specifics on what type of mask to wear and when, depending on how much virus is circulating where you live, where you go and who you are.

Wear a fabric mask unless you’re in a particular risk group. This is especially important when you can’t stay physically distanced, particularly in crowded and poorly ventilated indoor settings.
Wear a medical/surgical mask if you:
Are over 60,
Have underlying medical conditions,
Are feeling unwell, and/or
Are looking after an ill family member.
For more public advice on masks, read our Q&A and watch our videos. There is also a Q&A focused on masks and children.
For health workers, medical masks are essential personal protective equipment when engaging with patients with suspected, probable or confirmed COVID-19. Respirator masks (such as FFP2, FFP3, N95, N99) should be used in settings where procedures generating aerosols are performed and must be fitted to ensure the right size is worn.
Find out more about the science of how COVID-19 infects people and our bodies react by watching or reading this interview.

How to make your environment safer
Avoid the 3Cs: spaces that are closed, crowded or involve close contact.
Outbreaks have been reported in restaurants, choir practices, fitness classes, nightclubs, offices and places of worship where people have gathered, often in crowded indoor settings where they talk loudly, shout, breathe heavily or sing.
The risks of getting COVID-19 are higher in crowded and inadequately ventilated spaces where infected people spend long periods of time together in close proximity. These environments are where the virus appears to spreads by respiratory droplets or aerosols more efficiently, so taking precautions is even more important.
Meet people outside. Outdoor gatherings are safer than indoor ones, particularly if indoor spaces are small and without outdoor air coming in.

For more information on how to hold events like family gatherings, children’s football games and family occasions, read our Q&A on small public gatherings.
Avoid crowded or indoor settings but if you can’t, then take precautions:
Open a window. Increase the amount of ‘natural ventilation’ when indoors.
WHO has published Q&As on ventilation and air conditioning for both the general public and people who manage public spaces and buildings.
Wear a mask (see above for more details).

Don’t forget the basics of good hygiene
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. This eliminates germs including viruses that may be on your hands.
Avoid touching your eyes, nose and mouth. Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and infect you.
Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately into a closed bin and wash your hands. By following good ‘respiratory hygiene’, you protect the people around you from viruses, which cause colds, flu and COVID-19.
Clean and disinfect surfaces frequently especially those which are regularly touched, such as door handles, faucets and phone screens.

What to do if you feel unwell
Know the full range of symptoms of COVID-19. The most common symptoms of COVID-19 are fever, dry cough, and tiredness. Other symptoms that are less common and may affect some patients include loss of taste or smell, aches and pains, headache, sore throat, nasal congestion, red eyes, diarrhoea, or a skin rash.
Stay home and self-isolate even if you have minor symptoms such as cough, headache, mild fever, until you recover. Call your health care provider or hotline for advice. Have someone bring you supplies. If you need to leave your house or have someone near you, wear a medical mask to avoid infecting others.
If you have a fever, cough and difficulty breathing, seek medical attention immediately. Call by telephone first, if you can and follow the directions of your local health authority.
Keep up to date on the latest information from trusted sources, such as WHO or your local and national health authorities. Local and national authorities and public health units are best placed to advise on what people in your area should be doing to protect themselves.

Reviews from tripadvisor

Found a wonderful shop on Market Street

All Things Connemara is a great shop, it had so many beautiful things, and so many things would make great and unusual things to bring home. There were little round pins by INISHTOURS that had different art on them. I bought four of them for less than 8 euros and wish I had bought more. I also bought a pair of earrings that were delicate and reasonably priced and will be a great reminder of my trip. The shop is adjacent to the bike shop. Make sure you stop in..

Galway, Ireland

Great bike hire service

We hired two bikes on a lovely day in September. The staff recommended the sky loop road and provided maps, helments, high vis jackets and lots of great local advice and tips. Really enjoyable day. The bikes were in great condition and highly recommend this place!

Bray, Ireland

Bike Rental

We had booked the rental of two bikes online. We came in the morning to pick up the bikes and were met by very friendly and competent staff. Very service minded. They provided maps and very good local knowledge and tips. The bikes were in excellent condition. We spent two days cycling the Connemara area. Wonderful landscape, friendly people and joyful riding. Not too strenuous. Plenty of pubs and restaurants along anywhere you would choose to travel. Still you are in a wonderful nature. Will recommend strongly to anyone fond of cycling in a natural environment.

Dag H

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